Kelsey developed an interest in owning rental properties in 2014 while living in New England. For many reasons, Maine seemed like the perfect place to invest. But there was a problem. As a former renter and condo owner, her experiences with property managers had unfortunately all been pretty terrible. She needed a property management company she could rely on that would take care of her properties and residents. 

Unable to find such a company, Kelsey started self-managing her own buildings and residents. She applied her professional and corporate experiences in systems management, connecting with people, and driving operational excellence. Her first few years in real estate yielded great results. 

It wasn’t long before other property owners who liked the sound of this approach asked for her help. In taking on the first third-party client in 2016, HPM was born.

In choosing a name, it needed to convey that the approach would include a level of service that property owners often complained about the industry lacking. Things like frequent and proactive communication, sound decision-making, thoughtfulness about vendor selection and costs, and no hidden fees or getting nickled-and-dimed. From that sense of purpose, came Honest Property Management. 

After 10 years in business, the HPM experiment seems to be a success. You can check out our owner and tenant reviews here. In addition, as a data-driven company, we track several metrics and our favorite one to monitor is client turnover. The industry average for client turnover is a shocking 20% per year while HPM has maintained under 2%. With no minimum contract obligations, we take huge pride in our clients continuing to choose HPM, year after year.

Our mission of bringing competency, communication, and values to property management is still embraced today not only by Kelsey but by the entire HPM team. We find joy in delighting our owners and residents alike and resetting expectations on just how good property management can be.